Returns, Refunds & Reshipping Policy

1. Eligibility for Full Refund

We offer a full refund for items with major manufacturing defects. This applies to the following scenarios (excluding human-induced damage):

• Damaged or torn fabric.

• Incorrect customization (wrong name or number).

• Damaged or incorrect patches.

2. Reporting a Problem

If you receive a defective item, please follow these steps within 24 hours of delivery:

1. Take clear, high-resolution photos of the defect.

2. Email us immediately with your Order Screenshot and the photos attached.

3. Important: All original tags must remain attached to the garment. This is essential for us to verify the cause of the issue and process your claim.

3. Resolution & Communication

• Response Time: We will review your case and respond within 24 hours.

• Priority Support: For faster communication, we highly recommend adding us on WhatsApp to discuss your case in real-time.

4. Your Options: Refund or Replacement

If your claim is approved, you have the right to choose between:

• Full Refund: The amount will be credited back to your original payment method.

• Free Reshipment: We will send a replacement item at no additional cost to you (we cover all shipping fees).

5. Return & Exchange Policy

• Customized Items: Due to the personalized nature of these products, they are considered Final Sale and cannot be returned or exchanged unless there is a manufacturing defect.

• Standard Items (Non-Customized): We accept exchange requests within 7 days of receipt.

  • Items must be in original condition: unworn, unwashed, stainless, and with all tags intact.

  • Note on Logistics: Due to the high cost of international shipping, we generally do not recommend physical returns. In many cases, it may be more cost-effective to resell the item on a secondary local market.

  • Processing: Once we confirm your exchange request via email, we will process it within 2 business days.